Shipping policy
Shipping Policy – Koh Titanium
At Koh Titanium, we are committed to delivering your order safely and efficiently.
Please review the following shipping information carefully before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays).
During periods of high demand, promotional campaigns, or holidays, processing times may be slightly extended.
Customers will receive an order confirmation email shortly after placing an order, followed by a shipping confirmation email once the package has been dispatched.
2. Shipping Coverage
We currently offer shipping across multiple international destinations.
Shipping availability may vary depending on the destination country and local logistics limitations.
In certain cases, we may not be able to deliver to remote areas, restricted regions, military addresses, or P.O. boxes.
3. Estimated Delivery Times
Estimated delivery times are as follows:
• Order Processing Time: 1–3 business days
• Estimated Shipping Time: 5–10 business days
• Estimated Total Delivery Time: 6–13 business days
Please note that delivery times are estimates only and are not guaranteed.
Unexpected delays caused by customs inspections, weather conditions, carrier disruptions, public holidays, or other external factors may occur.
4. Shipping Fees
Shipping costs, if applicable, will be displayed during checkout before payment is completed.
Free shipping promotions may be offered periodically and are subject to change without prior notice.
5. Tracking Information
Once your order has been shipped, tracking information will typically be provided via email within several business days.
Please note that tracking updates may require additional time before becoming visible within the carrier’s system.
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, VAT, import taxes, or additional handling fees imposed by the destination country.
These charges are determined by local customs authorities and remain the sole responsibility of the customer.
Koh Titanium has no control over such fees and cannot estimate the amount that may be charged.
7. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
If an order is returned due to an incorrect address, failed delivery attempt, refusal of delivery, or inability to contact the recipient, additional shipping fees may apply for reshipment.
8. Lost, Delayed, or Damaged Packages
If your package arrives damaged, appears lost, or experiences an unusually long delay, please contact our support team as soon as possible.
While we will do our best to assist, Koh Titanium is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or circumstances outside our reasonable control.
9. Order Cancellations
Orders may only be cancelled within a limited period after purchase before fulfillment begins.
Once an order has entered processing or shipment stages, cancellation may no longer be possible.
Please refer to our Return & Refund Policy for additional information.
10. Contact Information
For shipping related questions or assistance, please contact:
Business Hours:
Monday – Friday
09:00 – 17:00
We typically respond within 24 business hours.